Davis-Standard customers who purchase an Epic III supervisory control system in 2009 will now have access to remote diagnostics and troubleshooting via a secure Internet connection. The React (remote access technology) system, standard on all new Epic III systems, will enable Davis-Standard process engineers and technicians to support customers worldwide in real-time without a service call. With React, Davis-Standard’s service team can remotely and immediately view process conditions at a customer’s plant during a production run without the need to stop the line.
“This Epic III remote access system gives customers the option of receiving high-speed troubleshooting and diagnostics via a secure Internet connection,” explained Jerry Warren, Vice President of Davis-Standard’s aftermarket group. “It is the fastest and most effective way we can help customers solve potential problems before they result in downtime or lost production.”
All required hardware and software for React is included with new Epic systems. The troubleshooting and assistance service is provided on a subscription basis. The first year’s subscription is included in the initial price of the new system. Subsequent years’ subscriptions are offered under service plans of different lengths. Modifications and upgrades to Epic III systems supplied with React are not part of the service plan, but may be offered at additional fees if applicable. React is not available as an upgrade for existing Epic III systems due to PLC licensing agreements.

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