Bremen/Germany (Sikora) – “Our customers expect not only highest reliability and quality of our measuring and control devices, but also flexible and prompt customer support – at any time and everywhere. As we daily deliver our measuring systems all over the world, the aim of a smooth service network has highest priority in order to continuously improve customer satisfaction”, says Arne Heel, Global Service Manager of Sikora AG.
Global Service Network: With its future oriented business strategy Sikora counts on first-class service and the consistent expansion of international service locations. Highly qualified internal and external service engineers ensure reliable service in Bremen and with the customer. Moreover, Sikora has service offices in China, the USA, Brazil, Mexico, Korea, India, Russia, the Ukraine, Egypt and France for fast and efficient customer support on site. A complete international service and logistics network forms the basis for ensuring service quality and guarantees that the right device part will be available at the right time, at the right place for immediate installation on the customer’s premises by the service engineer. Besides the production and warehouse location in Bremen, the service offices also carry a large stock of devices and parts from which customers are supplied on time.
The service includes the professional support and guidance of the customers as well as the transfer of information on new technologies and techniques. Furthermore, the service experts familiarise customers with the functional mode of the devices if required. With the opening of international service offices Sikora is optimally positioned to react faster to customer inquiries on site and to flexibly cope with all challenges in the foreign market. In July of this year, Sikora opened a service office in Cairo/ Egypt. Additionally, since September a new service office in Paris has been servicing all French customers.
Qualified experts for highest customer satisfaction: The Sikora service engineers have a technical education and long-time practical experience in the service area. In addition, every employee is intensively prepared for the particular field of work. Once a year, a Service Engineer Meeting takes place in Bremen. The aim of the meeting is the consistent further education of the service engineers and the exchange of experience. At the same time the service engineers obtain all relevant information on operating process optimization in accordance with the Sikora quality management system according to DIN EN ISO 9001:2000. “The maximum quality of our measuring and control systems is the basis for the satisfaction of our customers. Our vision is to build up our service network worldwide to reach and support each customer at any time in the world,” concludes Heel.

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